Refund policy
1. Cancellations Before Shipment
Cancellations may be accepted only before the order has been shipped.
If you wish to cancel your order, please contact us as soon as possible through the inquiry form, email, or phone.
Once the order has been shipped, cancellations cannot be accepted.
2. Returns, Refunds, and Exchanges for Customer Convenience
All sales are final.
We generally do not accept returns, refunds, or exchanges for customer convenience, including but not limited to:
- wrong size
- color or image differences
- change of mind
- incorrect order
- duplicate order
- incorrect shipping address
- refusal to receive the package
- failure to pay duties, import taxes, customs fees, or local fees
Please carefully check the product description, size guide, color, quantity, and shipping address before placing your order.
3. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Please include:
- your order number
- photos of the item
- photos of the package
- a description of the issue
After reviewing the case, we may offer a replacement, refund, or other appropriate solution.
Items must be unused. We may not be able to assist if the item has been used, washed, altered, damaged after delivery, or returned without prior contact.